| | Today, technology users are faced with an unrelenting proliferation of smartphones, computers and tablets in their homes. We know it can be difficult to manage all connected devices all the time. So we developed an evolutionary new solution—Symbi.
We are changing the experience of personal technology management. Symbi is a cloud-based software solution that transcends all aspects of traditional technical support by delivering an exciting new world of personal, connected technology management. This unique set of tools brings agents and customers together in an informed, collaborative and cloud-based environment.
Symbi encompasses the knowledge and resources to quickly locate every connected device on a customer's network. When an issue arises, Symbi diagnoses the problem, presents a solution and helps to deflect incoming contact center calls and greatly reduce truck rolls. | | | | | | | | | | | | |  | | Customers of all experience levels are now enabled to solve technical support issues on their own with our True Tier 0 application. This intelligent self-service tool instantly discovers and manages all connected devices specific to the customer's home network, delivering high-quality support at the click of a mouse. | | | | | | | | |  | | Symbi Service Operations Center is an intuitive platform that takes customer service and technical support to the next level, allowing agents to manage multiple support incidents efficiently. When an issue arises, Symbi diagnoses and helps resolve technical problems accurately within the first call for optimal customer satisfaction. | | | | | | | | |  | | Symbi is powered by our proprietary SKMS (Semantic Knowledge Management System) technology—a robust, adaptive intelligence engine that provides contextual assistance for the customer's home network and connected devices. | | |
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