2017/01/20

Reports of the Death of the Deskphone are Premature - Communications Solutions

 


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It's likely that chatbots will earn the respect of contact center agents, as they will be able to offload the queries that make contact center work boring and repetitive. Companies preparing to deploy chatbots should, however, make an effort to understand what their use may do to agent scheduling.
Request for Comment (RFC) documents have been critical collaboration tools for developers and academics and have played a key role in defining VoIP protocols and technology standards.
We've heard commentary about the death of the deskphone for several years now. Yet, if you look on most corporate desktops, you'll still find one. There's a reason 54 percent of business users use those deskphones on a regular basis - it's conveniently located, far exceeds voice quality of cellular calls, and offers all the features and functionality of the phone system.
Building on the momentum of 2016, this February Phone.com will be well represented at the The Communications and Business Transformation event of the year, ITEXPO. VoIP pioneer Alon Cohen will be participating in the panel discussion, Bringing Telecom Innovations to Market Faster with APIs, and Joel Maloff Senior Vice President at Phone.com and industry veteran, is moderating several others.
The E911 service is mandatory, as required by the FCC, but fees vary depending on how the service is used for VoIP and mobile/cellular services.
A new report from Persistence Market Research notes the video communication platform as a service (PaaS) market, including conferencing, is poised for gain.
A recent large-scale retooling of some major United States brands under the Ahold USA umbrella arrives thanks to Verizon and a VoIP boost.
Today, unless a business buys a dedicated or managed SIP service, the voice packets are traversing the internet where quality of service is non-existent. Buying a managed service is more expensive, and it is one more network to manage. The whole movement to a converged network was for ease of management and cost savings.


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