2017/02/07

Forrester’s Top 10 Customer Service Trends

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Forrester reveals top 10 customer service trends
Trends 2016: The Future of Customer Service
Trends 2016: The Future of Customer Service
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Dear Charles,

Are you ready for the future of customer service? Forrester names the top trends customer service organizations should pay attention to in order to stay ahead of customer expectations.

Read this report to discover how you can:
  • Achieve a 90% CSAT score by proactively engaging your customers
  • Provide differentiated service that drives loyalty and grows revenue by 28%
  • Use video instead of text chat to attain a 4x increase in conversion rates
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