EECB Scores Direct Hit On Best Buy After They Sell Used Phone As New
Obviously, stores sell items that has been returned by other customers as "open box" merchandise, but before reader David left the store, he specifically asked if the phone he was buying was "new" and was told it was. When he got home and found addresses saved on the phone and a few scratches... MORE >>
ATT Chatbots (People?) Don't Even Pretend To Help Anymore
This unedited transcript from a recent "customer support" chat is pure, undiluted idiocy. Do not be surprised if after reading it, you feel a little dead inside, or a little stupider. That's how you know the customer service chatbot—or person, which is kind of sad—is doing its job.... MORE >>
Backlash: United Drops Plan To Ax Hot Meals On International Flights
United Airlines said it would listen to feedback from customers about its proposed plan to ax hot meals for coach passengers on international flights... and it did. The company has decided not to go ahead with the plan. Reader Jason forwarded us the following email from Graham Atkinson,... MORE >>
U.S. Airways: Abandoning Passengers "Is Not A Compensation Issue"
Remember the 274 passengers stranded by U.S. Airways in Punta Cana? According to the airline, compensating those passengers would be unsafe. Seriously, that's their argument:
"In order to ensure that all carriers remain focused on safety, aviation regulations do not require airlines to pay... MORE >>
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Keep a civil tongue.