Resolve to Shape Up Your Call Center, Even If It's Mid-Year - Customer Inter@ction Solutions

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»Free Premium Content Customer Inter@ction Solutions: 3/07/2011 eNewsletter

Featured Articles » Reporting Solutions Combined with Call Center Wallboards Provide Transparence to Your Process » Workforce Management Focus at RCCSP Professional Education Alliance's New York Call Center Training Event » VoIP Call Centers Benefit from TNCI's Long Distance Offerings » Spectrum Launches Call Center Wallboards Channel on TMCnet   Sponsored By: Biscom and Dialogic WEBINAR: How & Why Companies are Switching to Fax over IP (FoIP) FREE WEBINAR: Wednesday March 9, 2011 2:00PM EST/ 11:00AM PST What Attendees will learn: • An overview of Fax over IP and how companies are switching to FoIP • IP faxing reliability and how FoIP reduces costs and improves efficiencies • How to implement FoIP and technical requirements to getting started • Implementing FoIP with virtualization and 'fax in the cloud' services • How to overcome the challenges of migrating to FoIP Register Today!   Top Stories » LiveOps and City of Newark to Create Work Opportunities for Citizens » 21st Century Insurance Call Center Singled out for 'Outstanding Customer Service' » Salesforce.com Customers Awards iContact for Mass E-mails » CTI Group Holdings to Intro Call Recording, Accounting Advancements   From The Expert Corner March 07, 2011 Resolve to Shape Up Your Call Center, Even If It's Mid-Year By Linda Dobel, TMCnet Contributor We are officially two months and one week into the New Year -- so how’s your New Year’s resolution to shape up your contact center going? If your answer is, “about as well as the last two times I resolved to make changes to improve the center—and didn’t,” don’t kick yourself and give up. The year is young and with the proper strategy, you’ll be up to speed faster than if you had just lumbered along without a definitive plan beginning Jan. 1... Read More Read more about Cable, Satellite, Information Technology   Featured Video ININ Interview   TMCnet Free Premium Content » Cohesive Customer Experience Management » Using Customer Value to Distinguish Service Levels » Call Recording Guide to PCI DSS Compliance » Best Practices: Online Chat Sales    Latest Blogs » Are Contact Centers Supporting Customers Via Social Media? » Salesforce.com Cloudforce 2011 Live Blog   Featured Channels » Call Center Furniture » Contact Center Software » Business Process Automation » Call Center Headsets   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of IP Communications professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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