Data Security Protocol Critical to IVR Customers

Having trouble viewing this email? View online.

»TMCnet » IVR Online Community » Subscribe

The latest news from the IVR Online Community. Sponsored by Plum Voice. Powered by TMCnet. ITEXPO East begins in: 13 Days. REGISTER NOW! Feature Articles Data Security Protocol Critical to IVR Customers Data security is an important consideration in many areas of IT, including when it comes to dealing with customer information exchanged over data servers. The structure and handling of the IVR (Interactive Voice Response) is critical not only to overall customer satisfaction, but most especially when it comes to the data security of customers' information. Nuance Buys Swype, Dragon the Payoff? Weighing in on Nuance's purchase of Swype, which makes add-on keyboards for smartphones, Venture Beat pronounces that the move is finally beginning to pay off with the introduction of Nuance's Dragon voice recognition on the latest Swype Android app. AT&T Developing Voice-Enabled Assistant for Connected Car Automakers are developing and increasing production of connected cars to customize the user experience and give drivers a safe way to get access to their favorite apps. AT&T recently announced plans to begin developing a connected, voice-enabled virtual assistant for use by automotive manufacturers. Resolvity Awarded US Patent for Innovation in Automated Speech Recognition Resolvity, Inc. has been awarded U.S. patent 8,086,444 for a Method and System for Grammar Relaxation for Automated Speech Recognition (ASR) systems. Adapting Your IVR to Your Callers, Instead of the Other Way Around While it's never been more apparent that companies that provide excellent customer service thrive and companies that provide poor to indifferent customer service go bust, many organizations still don't see the big picture. 'Text to Speech' Software for Visually-Impaired Developed by Indian Student Shreedhar TS from Karnataka State Open University, India has incorporated Kannada script in 'Text to Speech' software used by the visually-impaired. Nuance Brings Amazing Voice Experience Directly to Living Room with Dragon TV Nuance Communications Inc., a premier provider of voice and language solutions for businesses and consumers around the world, recently launched Dragon TV, a unique voice and natural language understanding platform for TV, device and set-top box OEMs and service operators. Customer Interaction Solutions Magazine Honors Radish for Exceptional Mobile Innovation TMC global media has named Radish Systems' ChoiceView a Customer Interaction Solutions 2011 Product of the Year Award winner. View all Communities

As a valued reader or attendee of TMC's publications and events, you opted-in to receive free product information and special promotional offers via email from the industry's leading vendors. TMC is pleased to provide you with this information-offer (TMC is not affiliated with this offer). If you no longer wish to receive this type of email, please go to www.tmcnet.com/enews/subs.aspx?eml=ignoble.experiment@arconati.us