| The latest news from the Call Center Services Global Online Community. Sponsored by inContact. Powered by TMCnet.
Feature Articles
Communicating with customers is the mantra of customer care. But with the evolution of call center solutions to encompass numerous channels, the customer can get lost in the mix as several providers have their hands in the pot.
Enterprise Connect 2012 is considered a good venue for manufacturers to unveil their latest innovative products. The conference will take place on March 26th at the Gaylord Palms Resort in Orlando. According to a press release, Presence Technology, an international software provider of multi-channel contact center solutions, will introduce its Presence Web Apps at the event. This event is produced by UBM TechWeb.
Business in the 21st century is no longer a local matter. Customers now sort through a sea of business rivals each time they do an online search and not every search engine result is even legitimate. When customers do land on a list of potential vendors, they will often have to navigate their way through multiple layers of communication channels.
According to the webcast, Utilizing a Six Sigma Approach to Reduce Unwanted Turnover, Volt Workforce Solutions, the staffing business unit of Volt Information Sciences Inc., will share expertise improving call center recruiting and retention. Volt delivers integrated workforce consulting, technology management consulting and database services that improve company performance in Human Capital Solutions, Data Management, IT Infrastructure and Support, Telecommunications, Outsourced Project Solutions, Customer Care Resources and Directory Printing.
Alliance Data Systems Corporation, a provider of transaction-based, data-driven loyalty and marketing solutions, announced their customer care centers have achieved Center of Excellence certification from BenchmarkPortal.
Expeditive, a source of interim staffing of operations personnel, announced today the acquisition of a 25-percent interest in American Healthcare Outsourcing Alternatives (AHOA), LLC. Expeditive specializes in revenue cycle staffing. AHOA is a specialized provider of call center services and back office support services.
At the IQPC Call Centre Europe conference today in London, Head of Customer Services & Administration at Wokingham Borough Council Sarah Barrow explained the role Twitter is now playing in connecting the council to its residents. She also addressed how cloud technology continues to support the council's SMART (Specific, Measurable, Attainable, Realistic and Timely) working strategy.
Being a call center, sometimes, can seem like thankless work. They're on the front lines between angry customers and businesses who desperately want angry customers to stop being angry and keep handing over cash for the businesses' goods and services. So when a good one comes along, it's a good idea to make sure that everyone knows it's a good one. Thus, the Midlands Excellence Awards gave special note to Service Birmingham, a Birmingham contact center, at their recent gala event.
| 
No comments:
Post a Comment
Keep a civil tongue.