WEBINAR: Calculating ROI: Contact Center Assurance, March 21st

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Calculating ROI: Contact Center Assurance Wednesday March 21, 2012 TIME: 1:00pm ET/ 11:00am ET Proactive performance monitoring across the contact center enables companies to predict issues and preempt any customer impact. This methodology not only assures a great experience, but also generates significant cost savings. For example, a major international telecommunications company saved almost one million dollars by decreasing the time spent troubleshooting problems. Additionally, a U.S. brokerage firm saved nearly $400,000 by avoiding additional agent talk time due to voice quality issues. Join us for a look at the financial implications of proactive contact center assurance, including a detailed analysis of how to measure ROI in your organization. What Attendees will learn: Steps for calculating ROI on contact center assurance solutions Best practice methods for assuring complex, multi-vendor environments Newest techniques for end-to-end performance monitoring including active and passive methodologies Who should attend Contact center management IT management Finance and operations Register Today Sponsors:		Presenters: Tim Moynihan Vice President of Marketing, Empirix Tom Lynch Director, Architecture and Product Management, Empirix Moderator: Juliana Kenny Web Editor TMCnet
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