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2012/04/30

4 steps to social media success

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April 30, 2012
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Today's Buzz 
 
  • Retailers use "social gifting" to drive foot traffic
    Marketers and major brands are abuzz over "social gifting," a process in which consumers use social applications from companies such as Wrapp and CashStar to buy branded gift cards for one another. Advocates say the model drives e-commerce and real-world foot-traffic at minimal cost to retailers, but some analysts say social gifting may be receiving more attention than it deserves. "There is a promise and there is a reality. ... You can't just introduce a platform like this and expect it to deliver gold to everybody," Forrester Research's Sucharita Mulpuru says. Reuters (4/30) LinkedInFacebookTwitterGoogle+Email this Story
Tax season can be tough. The IRS has increased the time it spends auditing small businesses by 30%. This free white paper brought to you by American Express OPEN, will help you learn how to navigate changes in tax legislation, leverage often overlooked deductions and strategize for the coming years. Download your free white paper, What Every Small Business Owner Needs To Know For Tax Season.
Network Update 
 
  • Badoo looks to interest-based features to help broaden its appeal
    Badoo, a Spanish social network that lets strangers forge real-world connections, is booming in Latin America and southern Europe, but will it take off in the English-speaking world? Marketing chief Jessica Powell says the freemium social network is determined to break into the U.K. and the U.S., and is launching new services -- such as a tool that let users find people based on shared interests -- with those markets in mind. LondonLovesBusiness.com (4/30) LinkedInFacebookTwitterGoogle+Email this Story
  • Other News
You've heard about the switch businesses are making to VoIP phone systems but are they right for your business? With more features and lower costs, the answer is probably yes. But don't take our word for it. Read Ziff Davis' Phone Systems Buyer's Guide and Comparison Guides, FREE with your registration.
Ideas in Action 
 
  • Mexican presidential race gets down and dirty on Twitter
    Mexico's presidential race is getting unexpectedly heated, with candidates trading barbs via social channels. Campaigns vie to create trending Twitter topics and celebrate their widely shared tweets as major campaign victories, even as some lament the way social chatter has lowered the tone of the debate. "Twitter is like a jungle. ... With the anonymity, it is like a free-for-all," says Aurelio Nuño Mayer, media director for Enrique Peña Nieto's campaign. The New York Times (tiered subscription model) (4/29) LinkedInFacebookTwitterGoogle+Email this Story
  • Nuns go social to reach potential recruits
    The nuns of the Good Shepherd Sisters in Quebec are embracing blogging, Facebook and YouTube in a bid to recruit the next generation of nuns. The group's youngest nun is 64, but it's hoped that social outreach could popularize monastic life for younger devotees. "You have to go where the young people are. And that's where they are," says Sister Elaine Lachance. Bangor Daily News (Maine)/The Associated Press (free registration) (4/29) LinkedInFacebookTwitterGoogle+Email this Story
The top 10 secrets to using data mining to succeed at CRM
Data mining has clearly moved into the mainstream and now plays a central role in helping companies in virtually every industry improve daily business decision-making. This white paper addresses how data mining is used to get more value from CRM systems — particularly focused on application of predictive analytics to the customer life cycle (acquire, grow, retain). Download the free white paper now.
Research and Reports 
 
Download our free report “How to Stop Webpage Speed from Killing Your Marketing” and see how decreasing the time it takes to get customers interacting with your online campaign can increase engagement, response, and conversion.
The Takeaway 
 
  • Crafting a 4-point plan for social media success
    Brands that hope to generate real value from a social media campaign need to embark on a four-step journey, write Roxane Divol, David Edelman and Hugo Sarrazin. Brands must first monitor social chatter, then respond to it, amplify their messages by encouraging sharing and lead their customers toward long-term changes in their consumption habits. The McKinsey Quarterly (free registration) (4/2012) LinkedInFacebookTwitterGoogle+Email this Story
Leveraging Cloud Security to Weather Threatening Storms
Web attacks and retribution campaigns are on the rise, and they have become more frequent, more random and more extreme. This paper assesses the current cyber threat environment and discusses the use of distributed cloud services as an effective means to protect against evolving, modern-day IT threats.
Social Shareable 
 
Interactive marketers are feeling the pressure from government to offer clear, transparent privacy regulations for consumers. This free whitepaper, discusses various legislation, such as the EU Cookie Directive, and outlines how marketers must comply while offering a positive and enriching consumer interaction via the new paradigms of consensual targeting. Get the free whitepaper here.
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Top five news stories selected by SmartBrief on Social Media readers in the past week.

  • Results based on number of times each story was clicked by readers.
 
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Editor's Note 
  • Check SmartBrief on Social Media updates all day via Twitter
    Don't settle for just one dose of SmartBrief on Social Media each day. Follow @SBoSM on Twitter and get great social media news and best practices stories all day long. LinkedInFacebookTwitterGoogle+Email this Story
SmartQuote 
As marketers, we want to be where the consumers are, and they are all on Facebook."
--Bradford Robinson of Chili's Grill & Bar, as quoted by Reuters
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This SmartBrief was created for ignoble.experiment@arconati.us

 Andy Sernovitz, Editor at Large
Andy Sernovitz is the author of "Word of Mouth Marketing: How Smart Companies Get People Talking" and the fantastic blog "Damn, I Wish I'd Thought of That!" He runs WordofMouth.org, where marketers and entrepreneurs learn to be great at word of mouth marketing, and SocialMedia.org, the community for social media leaders at the world's greatest brands. He taught word of mouth marketing at Northwestern and internet entrepreneurship at Wharton.
 

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