Don't Miss Tuesday's Event on "How @Home is Transforming the Contact Center Industry"

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WEBINAR: Work @Home vs. Brick & Mortar: Learn How @Home is Transforming the Contact Center Industry Tuesday April 17 2012 12:00 PM ET/ 9:00 AM PT SIGN UP TODAY! The state of the Contact Center Industry is constantly evolving. Traditional brick & mortar contact centers require extensive investments in real estate, facilities and on-premise equipment. In addition talent recruitment is limited to a 30-mile radius around the call center facility. With the rise of the Internet came a Virtual alternative that is transforming the industry. The Virtual @Home Contact Center model is rapidly gaining market share due to its scalability, higher quality agents, reliability and greater overall value. What attendees will learn about: How the virtual @Home model allows for more efficient staffing Recruiting without boundaries provides a larger, more qualified talent pool The cost benefits of going virtual The business continuity and reliability advantages of a distributed workforce Who should attend: VP or Director of customer care, customer experience, contact center, BPO, CRM, global outsourcing VP or Director of operations System Integrators Line-of-Business Owners CFO and those whose responsibilities include business efficiency Companies with large seasonal or unpredictable call volume fluctuations Register Today Sponsors:		Presenters: Jim Ball Founder & Managing Partner of Alpine Access Consulting Jim Ball pioneered the dynamic work @home employee-based model in 1998, changing the landscape of customer care. Jim currently leads Alpine Access Consulting, providing Fortune 1000 companies the tools, knowledge and expertise to implement a successful @home program. Peter Ryan Analyst, Ovum Peter Ryan leads the BPO research within Ovum's IT services practice. A few areas of expertise include offshore & outsourcing, customer satisfaction, and economic analysis. Moderator: Stefania Viscusi Editor TMCnet Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor's degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by "Breakwater" (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.
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