WEBINAR: How IVR is reshaping Revenue Generating Contact Centers, April 25th

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How IVR is reshaping Revenue Generating Contact Centers Wednesday April 25th, 2012 2:00 PM ET/ 11:00 AM PT Voice Automation has not traditionally played a significant role in revenue-oriented contact centers. The prominent thinking is that 'people do a better job selling than machines'. While that point might be true, an effective automated system can play a key role in a sales center even if it does not take on the role of 'selling'. Join this webinar to learn about voice automation trends in sales centers that improve sales efficiency, self-service resolution, and customer and employee satisfaction. Attendees will learn: Best practices for introducing automation into revenue-oriented contact centers Real results from global brands who have integrated voice automation into their sales processes Latest technology trends to deliver a superior voice automation experience Who should attend Individuals interested in improving revenue and customer experience Individuals interested in improving self-service effectiveness Register Today Sponsors:		Presenters: Dan Miller Senior Analyst and Founder, Opus Research Phil Gray EVP of Marketing and Business Development, Interactions Corporation Chris Hale VP of Reservation Services, Hyatt Moderator: Stefania Viscusi Editor TMCnet
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