Cloud Telephony Enables Flexibility and Efficiency in UC Solutions - Unified Communications

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Featured Articles » Contact Centers Should Plan to Transition to 'UC-Enabled' Environment » Facebook Messenger on its Way to iPad According to Reliable Rumor » Polycom RealPresence Video Software Used in Top Companies Worldwide » Samsung's BADA Platform Supports Mobile VoIP, Other Innovative Applications   Sponsored By: INTERNET TELEPHONY Magazine - Subscribe Today Industry leaders rely on INTERNET TELEPHONY magazine for the latest information on everything happening in IP Communications. Now it's your chance to stay up to date with everything that is happening, changing, or coming down the road from our expert team of writers who have their collective finger on the pulse of IP Communications. INTERNET TELEPHONY makes it easy to know what's happening in the industry. Secure your own subscription now.     Top Stories » Emerson Processing Blade Receives Cisco Verification » MOH Technology Unveils New Deployment for Cisco Unified Communications » Toshiba, Polycom Team to Power VoIP Communication Solution for Call Centers » Acacia's Subsidiary Licenses TeleCommunication Systems Inter-Carrier Messaging Services   From The Expert Corner May 02, 2012 Cloud Telephony Enables Flexibility and Efficiency in UC Solutions By Susan J. Campbell, TMCnet Contributing Editor The trend toward Unified Communications (News - Alert) (UC) is an important one, as long as the solutions provided ensure flexibility and efficiency. This is especially true in the contact center as efficient communications mean the difference between a profitable operation and one that drains all available resources. To support the former, a number of companies are turning to cloud telephony.  A recent UC Strategies piece focused on the importance of flexibility and efficiency when UC solutions are used in the contact center, especially where self-service applications and automation complete the communications mix. This focus is important as consumers increasingly rely on smartphones, tablets, self-service channels, SMS, instant messaging and other forms of rapid communication.  Cloud telephony allows for the integration of key communication channels with streamlined elements that keep costs contained, while still delivering on the initiatives in flexibility and efficiency... Read More   Featured Video Here's The Thing: Avengers, Assemble Edition!   TMCnet Free Premium Content » Cloud Telephony: Not Just Another Buzzword » Trustwave Leverages OEM Partnerships to Deepen SIEM Market Penetration » Transitioning Application Platforms to Intel's Sandy Bridge Microarchitecture    Latest Blogs » Skype Responds to IP Address Privacy Vulnerability   Featured Channels » Mobile Unified Communications » Deployment and Management Solutions » IP Fax   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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