A Strategic Look at Customer Care in the Cloud

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While cloud computing continues to grow in both demand and the number of players in the market, there are only a few real contenders when it comes to public cloud services. Download by October 15th and gain insights to these important questions: How has the rise of the IP-based networks impacted the call center? How is the increased use and comfort level with video impacting how businesses engage with and deliver product/service/support to customers? How is the mobile boom impacting how businesses engage with and deliver product/service/support to customers? How is cloud computing impacting how businesses engage with and deliver product/service/support to customers? » Download Here Paula Bernier Executive Editor Customer Interaction Solutions

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