Digital Interviewing Streamlines Agent Hiring Process - CUSTOMER

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CUSTOMER : 12/31/2012 eNewsletter   Latest Featured Articles » Digital Interviewing Streamlines Agent Hiring Process Agent churn is a problem for many contact centers. Finding and retaining good employees can be a challenge, especially when so many positions must be filled. HR solutions firm HireVue has a way to streamline the process while introducing more of the personal touch. » Customer Experience, Mobile Ads, Ecosystems and Dwindling Retail Margins - 2013 will be a Watershed One of the great things about TMC is that our CEO, Rich Tehrani, is not only is a wealth of industry insights that he shares on his blog and through videos and Tweets; he encourages us to comment on his views even when we have a different view. In that vein, I was keenly interested in his recent blog, "How Mobile Will Destroy Retail Margins." Sponsored By: CUSTOMER Magazine's MVP Quality Award Is your company worthy of the most prestigious award given for customer service excellence? CUSTOMER magazine's MVP Quality Award is bestowed upon contact centers for their consistent, unparalleled demonstration of and commitment to quality, excellence and the highest ethical standards. By applying for CUSTOMER's MVP Quality Award, you send a clear message Apply today. » BenchmarkPortal's Call Center Certification Year in Review To achieve optimal performance in the call center space, companies often turn to industry leaders, learning from best practices and avoiding the costly mistakes others have made. Call center certification provider, BenchmarkPortal, contributes to the process, providing networking opportunities with the Call Center Campus event and supporting information sharing with CallTalk, the company's online radio program. » Contact Center Transformation Begins with Getting your Data in Order As the media channels customers use to contact companies multiply, many contact centers are finding they face enormous challenges. Imagine living in a house with 18 doors: you'd have a hard time keeping track of who was coming in, where they were, and whether you'd greeted them properly or not. Top Stories » Ringio Brings the Cloud-Based Contact Center to SMBs » Inland Northwest Embraces Call Center Industry » RamSoft Customers Select PowerServer RIS/PACS MU to Achieve Meaningful Use » Fashion Retailer Jabong Improves Customer Experience with Ameyo and IVR System » transcosmos Expands Fukuoka Contact Center Outsourcing Base Featured Channels » Call Center Training » Call Center Certification » Cloud Call Center - Cloud Call Center Featured Resources » How To Support Your Customers with Twitter » Guide to Multi-Channel Customer Support » Simplify, Virtualize and Innovate your Customer Service Operations Advertise With Us General advertising Info: Click here    Become a CUSTOMER columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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