|  | | | Get an exclusive report on how customer experience management is changing — fast. Customer support has become increasingly complex in recent years and is only going to keep evolving. As new communication technologies continue to grow in popularity, the impact will be felt throughout your organization, but especially in your contact center. These technologies include:
- Mobile devices
- Data and speech analytics
- Social media tools
- Multichannel self-service apps
- Rich-media browsers
Nemertes Research takes an in-depth look at these issues in its new report Top Five Contact Center Trends for 2013. Get your complimentary copy now, courtesy of Avaya.
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