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2013/06/04

Harsh Realities for Contact Centers

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Harsh Realities for Contact Centers
Without a critical knowledge management strategy, contact center costs and agent turnover rise, customer satisfaction plummets, and customers jump ship for the competition. In this white paper, you will learn about harsh realities contact centers face and how to ensure your business will thrive in the wake of a global recession.

  • Of companies with 100-250 contact center agents, 75% cannot find the information they need to solve customer issues
  • 43% of companies with over 10,000 employees say that information agents need to solve customer issues resides in over 20 different systems
  • 63% of computer hardware & software companies say that less than 10% of customer service interactions generate revenue
  • 1/5 of organizations with over 100 employees are continually training agents who leave as soon as they are deemed productive
Don't let lack of knowledge-driven customer support impact your contact center.

Download White Paper Now:




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