The Agent Experience and its Impact on the Bottom Line

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The Agent Experience and its Impact on the Bottom Line: A Research Study on the Effect of Social and Traditional Technology   By integrating social media into a single multichannel desktop and sharing control of social media accounts with contact agents, your company can: Raise contact agent productivity and job satisfaction Retain top talent Ease customer interaction Drive potential sales Generate more revenue Lengthen customer subscriptions Boost positive WOM (word of mouth) Increase customer lifetime value Save operational and training costs Decrease customer wait time Reduce AHT (average handle time) and FCR (first call resolution) Download the free white paper to learn more!