How Do You Feel About VoIP Call Recording if You Don't Know it's Happening?

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Feature Articles How Do You Feel About VoIP Call Recording if You Don't Know it's Happening? What's your opinion on VoIP call recording? If you've ever interacted with a call center, you've likely had the sound of your voice captured for future use and quality assurances. But in such situations, you're warned that the recording is coming - and you know what it's going to be used for. Would your attitude change if this information wasn't made 100 percent clear, or you simply didn't know recording was taking place? Malicious Sites Listen in Using Chrome Speech Recognition Bug The issue of privacy with information and communications technology (ICT) always comes up, as the barriers between what we consider private and public are rapidly eroding. With so many outlets available to the consumer, in most cases this barrier is being removed voluntarily. Key VoIP Call Recording Opportunities Can Improve the Customer Experience Improving customer service - how many times have you said or heard this phrase in your corporate environment? It's really a meaningless phrase unless you define where customer service is at the moment and what you plan to do to improve it. Plus, the company perception of the customer experience is likely very different from the customer's, which points to the need for VoIP call recording to understand the customer's side of the story. Financial Services Industry Takes to Speech Recognition Speech recognition has been around for a long time, but recently it has gotten much better thanks to companies such as Nuance, and the power that comes from leveraging cloud computing to decipher what voices are actually saying. It also hasn't hurt that a certain fruit-named company put speech recognition front and center on its smartphones and tablets, creating a rush of copycats. UK Company Releases Cloud-based Video Recording, Streaming Solution UK-based company Canned Video is making its cloud-based video recording and streaming solution for conferences available in the U.S., as well as in Europe, Asia, Africa and the Middle East, according to a statement released by the company. The solution records in MPEG 4 or WMV format and any meeting can be recorded or streamed with 24 hours notice. SmartVoice Conference Analyzes Call Recording, Archiving More and more of our lives and communications are being recorded, and business voice communications are no exception. Voice recording has typically been used for call center training purposes and emergency services. But now tools like Microsoft Lync, among others, allow people to record anything, anywhere, and at any time. Call Recording, Archiving Finds Sweet Spot Outside the Contact Center Walls There is no disputing the fact that call recording and call archiving have longed defined the contact center space. After all, even one poor interaction with a call center representative can wreak financial havoc for a company. Industry Group Argues Telecom Companies Can Sell Consumer Info to Third Parties An industry group which represents the wireless sector argued before the FCC that telecom companies are allowed to sell consumer info to third parties if customer identity was removed. View all Communities

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