Velvet Rope Customer Service: Making Customers Feel Part of Something Exclusive - CUSTOMER

CUSTOMER : 5/28/2014 eNewsletter   Latest Featured Articles » Velvet Rope Customer Service: Making Customers Feel Part of Something Exclusive How can a business best improve its customer experience? A lot has been made of this topic in the past, and there are possibilities aplenty when it comes to ways to try and improve the customer experience while in a business' purview. The Wall Street Journal's Christina Bechhold, meanwhile, advanced a new idea recently in terms of making customers happier to work with a business in a way many likely hadn't considered. Bechhold advanced the idea that good customer service lies in making customers feel like part of the club. » Real-Time Analytics Will Change the Face of Customer Service Imagine your perception of a brand if you call them at their toll-free number but have to end the call from waiting on hold too long. Now imagine how you would feel if that same company called you back 10 minutes later, asking for you by name, and apologized for not taking your call faster. » Why Should Call Center Management Combine Call Recording and the Cloud? There are a number of reasons why call center management invests in call recording. For some, it's a matter of compliance, demonstrating the value the organization brings to the market. For others, the focus is on training, capturing the right and wrong way to do things so as to prepare the agent base for the next shift. » AudioCodes SBCs Gets SAP Contact Center Certification SAP Labs Finland has certified the AudioCodes Mediant session border controller as compatible with SAP Contact Center software. The SBC connects the software to SIP trunking services. Top Stories » UK BPO Adopts LiveOps to Enhance Customer Service » Verint WFO and Other Customer Service Solutions Help Enhance Customer Engagement » Starwood Hotels and Resorts' Moves Wichita Call Center » C3/CustomerContactChannels to Open New Facility in Guatemala Featured Channels » VoIP » Contact Center Quality Management » Workforce Optimization Featured Resources » Replacing an Aging PBX Infrastructure: The Competitive Advantage and Cost Savings of a Cloud Phone System » TantaComm has a Fresh Message for the Contact Center Marketplace » Maximizing Agent Flexibility and Satisfaction with Intelligent Agent Self-Service » Can you afford to bring your customer service operations back to America? Advertise With Us General advertising Info: Click here    Become a CUSTOMER columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

As a valued reader or attendee of TMC's publications and events, you opted-in to receive free product information and special promotional offers via email from the industry's leading vendors. TMC is pleased to provide you with this information-offer (TMC is not affiliated with this offer). If you no longer wish to receive this type of email, please go to www.tmcnet.com/enews/subs.aspx?eml=ignoble.experiment@arconati.us