Contact centers require a wide range of functions, architectures, features and services to be effective. Increasingly, contact center managers prefer to purchase much, or all, of their contact center infrastructure (CCI) from a single source as a bundle in the pursuit of easier and enduring integration, cradle-to-grave integrated reporting, and easier system management. Read this report to compare core technologies from multiple providers, and find out why Avaya is ranked in the leaders' quadrant for the fourteenth year in a row. |
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