SIP Print Adds Call Scoring Feature

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The latest news from the Call Recording Global Online Community. Sponsored by SIP Print. Powered by TMCnet.  Feature Articles SIP Print's New Call Scoring Feature Supports Agent Improvement SIP Print is now offering a "Call Scoring" feature built into its software and designed specifically to help business' with small call center applications score, rate and teach their agents how to answer calls, review their performance by criteria such as how they interacted with customer, if they knew enough about the product, etc. Option Turns Agents' Computers into Advanced Phone and Call Controllers CallTrackingMetrics recently launched an update for its innovative CallTrackingMetrics Softphone that provides a way for contact center employees to use their computer as an advanced phone and call controller. CounterPath Announces Improvements to its SDK For Call Recording Part of the reason the software is so adaptable is because the CounterPath Bria SDK is built using open standards. This means that software engineers can leverage the SIP in order to make IMS compliant, multi-media sessions that include video and voice calling as well as SMS and instant messaging. CallCabinet Introduces Mobile Call Logging in South Africa CallCabinet has announced that it has released the first compliant mobile call logging solution, Atmos Live, in South Africa. Ringtail E-discovery Helps Legal Teams Search for Audio Business advisory firm FTI Consulting recently announced the launch of its Ringtail Audio Discovery service that provides legal teams with search, review, and redaction of audio for inclusion with other documents. Study: Cloud Computing is Creating the Mobile Climate Workers Covet Modern employees also expect strong functionality, with 86 percent of respondents in the recent report expressing a need for reliable software, and 84 percent demanding reliable hardware. In fact, 49 percent of respondents said they will consider availability of technology when choosing between employers. Among workers aged 18-24, this statistic is at 59 percent. View all Communities

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