WEBINAR: What Your Agents Know But Won't Tell You (7 quick wins to improve your agent productivity)

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What Your Agents Know But Won't Tell You (7 quick wins to improve your agent productivity) Thursday, October 29, 2015 TIME: 1:00pm ET/ 10:00am PT Your agents have one of the hardest jobs in the world, balancing customer satisfaction on the one hand, while under constant pressure to reduce average handle times. And with the increasing complexity of products and services you offer, it’s no wonder that agent training times are so long. Join us for a fast paced, information packed webinar featuring two speakers. Dany Weil, Chief Technology Officer at Jacada and Karnail Jita, Senior Solutions Consultant, will demonstrate “must have” technology for your contact center. What Attendees will learn: Two Things That Can Improve Your Contact Center Today 4 ways to empower your agents The shocking struggle going on in your contact center and how to overcome it How to reduce Average Handle Time by at least 20% Cut training time by up to 70% Who should attend: VP or Directors of Customer Care or Customer Experience Contact Center Professionals CFO’s interested in cost saving measures CTO’s interested in new technologies Sponsored by:		Presenters: Dany Weil, Chief Technology Officer Jacada Dan Weil is Chief Technology Officer for Jacada. Dan joined Jacada in December 2006 and played key roles as development manager, solution architect and as the Regional Lead Architect for EMEA operations. In this role, Dan led design and implementation for enterprise customers such as Capita TVL, Telefónica O2 UK and E.ON Sverige AB. Since 2010, Dan took a global role as Chief Architect for Jacada and has been responsible for global architecture leadership for Jacadas products and customer solutions. Prior to joining Jacada, Dan served in various architecture and development management roles, as an officer in the IDF C4I Research and Development unit. Dan has extensive architecture and development management experience in enterprise applications and mission critical systems. Karnail Jita, Senior Solutions Consultant Jacada Karnail works out of the Jacada Atlanta office as a solutions consultant for the North America region covering Jacada Agent Scripting and other core products. Prior to that he worked for Jacada EMEA for 4 years in a similar role, conducting proof-of-concept trials, and designing solutions for customer requirements. Before Jacada, he held pre-sales roles for companies such as Saleforce.com and Software AG. Moderator: Stefania Viscusi, Editor TMCnet Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor's degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by "Breakwater" (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.
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