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There are few things in life that, if they're profitable, haven't been attacked on some level by scam artists. Everything from science to religion to food has been the subject of at least one scam or another at some point in its life cycle, and voice over Internet protocol (VoIP) access is no different. A recent report from Zion Research indicates that the global VoIP services market should remain strong for the next few years. In 2015, the market was valued at approximately $83 billion, and is expected to pass $140 billion by 2021, a CAGR of 9.1 percent. Both the high volume and the single-digit rate of growth indicate that VoIP is maturing as a technology, analogous to a spacecraft having a successful liftoff and achieving the needed altitude and velocity to go into orbit. Only a few years ago, the world of VoIP still largely consisted of a legacy approach to hardware and software. On premises equipment had to be managed, monitored and updated, licensing agreements had to be honored, and things still occasionally went wrong. And those glitches often required hours of manpower to repair, sometimes necessitating costly outside expertise. Established in 2002, AGJ Systems & Networks is the leading IT support company on the Mississippi Gulf Coast. AGJ is also a Service-Disabled Veteran-Owned Small Business (SDVOSB) and leads as a managed service provider. While we're all familiar with the non-work related productivity erasers - Facebook, Fantasy Football, text messaging friends, shopping online and a million other activities - fewer companies are aware of the kind of productivity-wasting roadblocks employees run into when they're actually trying to work. When Ytel recently launched it message360° API that would allow the integration of voice, text, email, and even direct main communication into any Web-based applications, it did so with the intent of not only increasing opportunities for its customer but, frankly, to also make its own developers' lives easier. One of the benefits of working with API platform vendors, like Nexmo, because they are enable businesses to create with these new communications building blocks, while eliminating the challenges of each business having to ensure interoperability with various carrier networks.
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