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2020/08/24

COVID Effect – Navigating the New Trial Mentality

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Navigating the New Trial Mentality

Consumers have encountered many dramatic shifts since the pandemic onset—changes that have caused them to try new brands and categories at remarkable rates. As we settle into this new normal, will these new behaviors have staying power for categories and brands? Or will ping-ponging between brands and categories become the norm? How can marketers and manufacturers keep new shoppers or lure back those who’ve lapsed?

Utilizing consumer panel data, we looked at factors driving a new trial mentality, how shopping behavior changed as a result and lasting implications for marketers.

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