Leaders set the direction in contact centers. They know where their operations must go to, see the seas and feel the winds and the currents and can effectively command their crews to reach the distant shores.
To get to where senior management wants contact centers to go requires skill and experience: and training. To that end The RCCSP Professional Education Alliance has a new and executive-level two-day-long contact center training and certification course, Contact Center Strategy: How Leaders Drive Performance to guide contact center managers and directors. This class, it says, will “help contact center leaders chart a course to more productive, effective and admired operations that generates high levels of satisfaction and customer loyalty through each interaction.” It offers “actionable, strategic content that can re-shape the future of your operation.”... Read More
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