Tips on developing a great returns experience

Dear Multichannel Merchant reader, I recently spoke with Patrick Allard, VP of Marketing and Business Development at Newgistics, and asked him to provide some analysis of holiday returns this year, and to talk about the importance of creating a great returns experience for customers. In the new Multichannel Merchant article, Omnichannel Returns Jump Significantly During Holiday Season, you’ll get first-hand insight into ways retailers are growing sales through a seamless returns experience, and ways you can benefit as well. Read the article here Patrick will also be leading a panel of retailers in the session How an Exceptional Returns Experience Can Improve Your Profitability on April 13 at the Operations Summit, part of the popular Warehouse / Fulfillment / Returns / Packaging track. Don’t miss out - register and learn how you can boost your sales through communicating – and delivering – a great returns experience...and much more! REGISTER HERE Plus: Take advantage of our $200 Early Bird Savings when you register by before next Friday February 12! I look forward to seeing you in April in Cincinnati! Sincerely, Mike O’Brien Multichannel Merchant

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