Is your schedule open on Thursday at 2pm ET?

Only a few days remain...

You've probably heard that, in a few days, Bay Bridge Decision Technologies and TMC will be hosting a webinar Thursday at 2pm ET called Forecasting and Planning with Significant Uncertainty and Planning for Unforeseen Events .

Boy, have contact center operations gotten more complex! As companies search for new ways to improve their operational efficiency, they have leaned on the teams that have proven themselves to be experts at solving complex operational problems: the contact center workforce analysis teams. Because of the success associated with call center forecasting, planning, and scheduling these teams are being asked to apply their technologies and expertise to other contact types: email, chat, back-office, and outbound contact types. This certainly presents a challenge.

But did you know that, by attending the webinar, we will discuss analytic methods for analyzing forecast risk and methods for planning for unknown events. This event is the first event of a 3 part Series.

Series 1: Forecasting and Planning with Significant Uncertainty and Planning for Unforeseen Events, May 19
Series 2: Multi-Channel Planning, June 23
Series 3: True Staff Optimization, November 17

One webinar, no cost, the expert knowledge of Forecasting and Planning with Significant Uncertainty and Planning for Unforeseen Events, don't miss this webinar!

Register now. Seating is limited!

See you there,

Patrick Barnard
Moderator

 

 

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