7 Best Practices for Success with Speech Analytics

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7 Best Practices for Success with Speech Analytics   FREE WHITEPAPER Speech analytics offers many benefits including understanding of customer intent and preferences, insight into process or product issues and automation capabilities that organizations could only dream about 5 years ago. However, like any technology implementation, success is dependent on how well you understand and take advantage of its capabilities. Autonomy has been helping customers build speech analytics applications to support the largest and most sophisticated customer service contact centers. This white paper shares the best practices learned from hundreds of implementations across its customer base.

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