Gartner Magic Quadrant rates contact center infrastructure

Serve the whole customer by leveraging technology beyond the contact center.

The Gartner Magic Quadrant discusses how the Avaya Agile Communication EnvironmentTM helps your IT dollars go further to provide superior service. Companies today see potential "synergies between customer-facing contact center infrastructure. [and] internal-facing unified communications architectures." It's important to consider how investment strategies in both parts of the enterprise can coexist. With budget constraints it only makes sense to share communication and collaboration components across the enterprise whenever possible. This Gartner report states that Avaya Agile Communication Environment TM (ACE) is a way to extend consistent contact center service delivery across a variety of vendors' collaboration solution sets. Avaya ACE can integrate with Avaya Aura® Contact Center and a variety of other business applications so you can leverage communications technology to extend excellent customer service while lowering costs. Avaya has the vision to help you leverage the right technology to empower enterprise-wide communications both inside and outside the contact center. Learn more by reading the 2011 Gartner Magic Quadrant for Contact Conter Infrastructure report. About Avaya This e-newsletter is brought to you by Avaya. Isn't it time that your contact center strategy aligned with your customers' preferences? Avaya Contact Center solutions enable companies to balance cost reduction with a focus on creating a superior customer experience. Avaya Aura® Contact Center gives you the right tools to treat customers like people.

Deliver outstanding service across complex contact center environments. Gartner report tells you how. Discover more about Avaya Networking. Learn more about how Avaya Unified Communications can strengthen your contact center.

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