The latest news from the Call Center Services Global Online Community. Sponsored by inContact. Powered by TMCnet. Feature Articles Call center services in Saudi Arabia are growing in popularity, according to an arabnews.com article that sheds light on Nasair's Call Center in Saudi Arabia. There, Manager Elham Benchekroune works hard to ensure that her call center services team provides the best service and support to their customers. To Benchekroune, a well-run call center is one of the keys to any major company's success.
U.S. Call Center Insourcing firm TMone will join Tommy Baldwin Racing for the 54th annual Daytona 500 in Florida and will also serve as an associate sponsor of the No. 36 Ollie's Bargain Outlet Chevrolet driven by Dave Blaney in the NASCAR Sprint Cup Series season opener.
Du expects to reach 28 percent Emiratization by the end of this year, and has also unveiled a new Call Center in Fujairah Staffed 100 percent by Emirati Nationals. Du defines Emiratization as innovative initiatives structured across the company for recruiting and training national employees. Known among HR professionals nationwide to be leaders in Emiratization, Du aims to increase this figure to 38 percent by the end of 2015.
Mattersight Corporation today successfully implemented its Predictive Routing application with a large healthcare provider. This implementation included integration into the client's routing system and deployment of Mattersight's Predictive Routing data mart. Golfbreaks.com, a European golf tour operator, selected Aspect, a provider of customer contact and Microsoft platform solutions, to integrate its customer relationship management (CRM) system, web chat, voice calls and email into one streamlined system. This seamless integration will drastically improve customer service quality as well as contact and call center services.
Acer America, a global computer vendor, announced the expansion of its commercial business unit in Canada to support the needs of small and medium enterprise (SME) customers.
Alorica has announced that the company will be opening a new call center in Cebu, Philippines. For the new Cebu site, Alorica is hiring a variety of positions, along with several managerial and support roles. Requiring English-language support, the positions handle inbound customer service calls and the related work.
Comverse has rolled out the newest release of its Comverse ONE Billing and Active Customer Management solution. The enhancements enable service providers to use powerful new tools to supplement their traditional revenue streams. |
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