Five9 Teams with NICE System for Workforce Optimization Solution

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The latest news from the Call Center Software Online Community. Sponsored by Five9. Powered by TMCnet. Feature Articles Five9 Teams with NICE System for Workforce Optimization Solution Cloud-based contact center solution developer Five9 has partnered with NICE Systems to create a cloud-based Workforce Optimization (WFO) solution. According to the company, the new WFO solution integrates NICE technology to provide real-time, cross-channel analytics and will be hosted by Five9 in the cloud. The solution is aimed at contact and call centers of all sizes and levels of complexity. Microsoft Dynamics AX Chosen by John Deere Landscapes Microsoft Dynamics AX 2012 from First Tech Direct has been chosen by John Deere Landscapes. The Microsoft Dynamics AX 2012 will now take the place of the enterprise resource planning or ERP system that is currently being used by John Deere Landscapes. Lessons in Call Center Scheduling According to the webcast, Utilizing a Six Sigma Approach to Reduce Unwanted Turnover, Volt Workforce Solutions, the staffing business unit of Volt Information Sciences Inc., will share expertise improving call center recruiting and retention. Volt delivers integrated workforce consulting, technology management consulting and database services that improve company performance in Human Capital Solutions, Data Management, IT Infrastructure and Support, Telecommunications, Outsourced Project Solutions, Customer Care Resources and Directory Printing. Brainshark Connector for Microsoft Dynamics CRM Enhances Sales Communications Results Microsoft Dynamics CRM users now have the option to enhance the quality, effectiveness and results of their sales communications with the new Brainshark Connector for Microsoft Dynamics CRM. Voice2Phone Augments VoIP Auto Dialer Software Solutions with Phone Tree Capability In an effort to provide customers with even more ways to communicate with staff members, clients and other individuals in their target audiences, Voice2Phone - a provider of a wide range of advanced VoIP auto dialer solutions for small to medium businesses and organizations - has started offering advanced phone tree capability. Precisely, the Voice2Phone has added phone tree capability for its Voice over Internet Protocol (VoIP) auto dialer software solutions. 3Cinteractive Enhances Microsoft Dynamics CRM 2011 with Consumer-Facing Mobile Capabilities 3Cinteractive recently announced it has introduced consumer-facing mobile capabilities for Microsoft Dynamics CRM 2011. The latest offering from 3Cinteractive, providing Fortune 1000 companies with cloud-based, enterprise mobile solutions, is an enterprise-grade customer relationship management (CRM) application which supports business to consumer interactive mobile functionalities without issues of carrier or mobile device compatibility. NICE Interaction Management Platform Integrated with Fizzback Solution In order to enhance the customer experience and help users gain insight into customer feedback, NICE has integrated its Interaction Management platform with its Fizzback real-time customer feedback solution. The combined power of the solutions helps users draw a parallel between voice interactions with live individual feedback. View all Communities

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