Expert resources to ensure a successful CEM strategy!

Expert resources to ensure a successful CEM strategy!   Indiana, For those of you striving to be market leaders in customer experience management (CEM), you already know how difficult it is to optimize the interactions from the perspective of your customer. We’re aware of the challenges you’re facing when it comes to effectively managing the customer experience, and that’s why we’ve pulled together some of our most valuable resources to help you to manage customer touch points across your entire organization. Don’t miss this must-read content from SearchCRM.com: TIP: A question of contact center metrics In this expert tip, find out why one of the best tools for reorienting the contact center to be more CEM-driven is to change up the performance metrics. EZINE: How to empower your customer service reps and improve customer experience Team building has been found to boost contact centers agents’ performance. Can team building activities in the contact center result in happier, more effective agents and better customer experiences? Learn how one sporting goods company took this to a whole new approach. ARTICLE: Cut through copious contact center data with contact center KPIs Expert Donna Fluss shares contact center KPIs that managers can use to measure contact center performance. Access this recent article and find out when to apply them. ARTICLE: Web content management’s new role: Targeted customer experience Integrating CRM with a revamped Web content management (WCM) strategy is pushing WCM into a more prominent role as companies aim for highly personalized and targeted customer experiences. Find out what this means for your organization.

SearchCRM.com offers decision makers a rich collection of insight on this fast-changing industry, providing business leaders with the information they need for developing, designing and implementing CRM programs. Find all the information you need on any CRM topic, including business intelligence, call center information, hosted CRM, Customer Data Management, Marketing and Sales Force Automation.

ABOUT THIS EMAIL This email is published by the TechTarget. TechTarget publishes media for information technology professionals. More than 100 focused Web sites enable quick access to a deep store of news, advice and analysis about the technologies, products and processes crucial to your job. Our live and virtual events give you direct access to independent expert commentary and advice. At IT Knowledge Exchange, our social community, you can get advice and share solutions with peers and experts. To unsubscribe from all Business Application and Architecture Media Group emails, go to unsubscribe. Contact: webmaster@techtarget.com When you access content from this newsletter, your information may be shared with the sponsors of that content as described in our Privacy Policy. Copyright 2012 TechTarget, Ic. All rights reserved. Designated trademarks and brands are the property of their respective owners.

TechTarget 275 Grove Street Newton, MA 02466