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SIP Print issued some exciting news this week regarding the expansion of its customer base, team and relationship with distributors. Having drawn up an agreement with DistiNow, SIP Print has expanded its relationship with Ingram Micro.
eFusion, a Japanese audio technology company, has just announced that version 5.1 of their Voice Recorder HD is ready for the general public. This iOS-based recording application is designed for anyone who loves to be able to record voice memos quickly and easily. This particular app is geared towards the business person who wants to manage background recording on their iPad, iPhone or iPod. This company has been especially popular in Japan and Russia and has released other applications for iOS devices including the SkyRecorder.
Internet and privacy are frequently in discussion with one another. In the U.S., there are plenty of private companies accused of not only accessing people's data without their permission, but also selling it or using it for other purposes. There has yet to be a line drawn in private industry, but there may also be issues with the public sector.
Voci Technologies Inc. recently unveiled that it has raised $3.12 million in Series A financing. This new round of funding will enabling Voci to expand its customer base and will provide an increased opportunity for more companies to leverage the 'voice' of their customers.
Although the economy shows slight signs of improvement people all over the world are still struggling to not only find jobs, but to maintain their current employment. Luckily, there are companies that are showing growth and potential for new employment - take Xerox for example. The company, who hired over 300 people to work in a call center last year, has once again announced it has 60 new openings that it plans to fill within the next couple of weeks.
BandTel is now certified to provide goods and services to the Federal government. The company has been awarded a GSA Schedule 70 contract to this end, according to GSA Applications that managed the tender process on behalf of BandTel.
Knowlagent, an agent productivity solution for the world's 10 million call center agents, and DMG Consulting LLC, a provider of contact center analytics research, market analysis and consulting services, have pinpointed benefits of real-time work allocation solutions for call centers in two whitepapers and two corresponding podcasts.
A common question for many businesses relates to the concept of a call center. Should the small business owner start his or her own center in-house, or should that same owner use an external call center to handle the various processing duties needed? And though there are distinct advantages and disadvantages alike to both, there are several important facets to consider before going in either direction.
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