| Daily White Papers and Webcasts April 02, 2012 |  |
Daily white papers, case studies, webcasts and product information on the topics you are interested in.
Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center
by inContact
Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.
10 Security Concerns for Cloud Computing
by Global Knowledge
Read this paper to learn the many benefits of cloud computing as well as the 10 security concerns that need to be addressed when considering moving critical applications and sensitive data to public and shared cloud environments.
FICO Credits Software with Critical Business Value
by HP and Intel
This case study will shed important light on how service management software, in particular, is helping to improve productivity and provide real-time visibility into critical financial data.
Self-Service, Security and Storage Tools for the Private Cloud
by Dell, Inc. and Intel
This expert tip examines several types of third party tools and explains why traditional security practices are not enough to properly protect the cloud. Discover various security technologies in the marketplace and learn how to handle storage-related challenges in your cloud infrastructure.
Magic Quadrant for Security Information and Event Management
by Q1 Labs
In 2011, Q1 Labs continued its rapid growth and became more visible in competitive evaluations. The QRadar appliances can be deployed as all-in-one solutions for smaller environments, or can be horizontally scaled in larger environments using specialized event collection, processing and console appliances.
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