UK Study Reveals Customers' Call Center Pet Gripes

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The latest news from the Outbound Call Center Online Community. Sponsored by Five9. Powered by TMCnet. Feature Articles UK Study Reveals Customers' Call Center Pet Gripes What are customers' biggest gripes when it comes to call centers? They're not really hard to guess. Powerful eSurveys and eMarketing Tools from Epicor Software Corporation Now Available via the Cloud Epicor Software Corporation recently announced that its Epicor eSurveys and eMarketing tools will now be made available on the SaaS Platform. Customers adopting the cloud will hereafter be able to experience a flexible deployment and licensing model for their businesses. Epicor is a global provider of business software solutions. Email Marketing Programs Can Produce Effective Readership, According to Campaigner In today's business environment, targeting the right customers at the right time is crucial. With the advent of Web 2.0 and social media, marketing managers have started using Twitter, Facebook and LinkedIn as new channels for marketing. DN2K's Virtual Operations Center Provides Secondary Operation Center for Mission-Critical Businesses In an effort to facilitate continuous operations for the for critical business and industrial systems, DN2K, a provider of cloud-based data monitoring platform, introduced Virtual Operations Center (VOC) capability. The VOC can double as a secondary operations center with redundant capability for business continuation at the times of any kind of disaster. Court Orders Halt to One of Country's Biggest Debt Collection Scammers It seems there is a new story every other day about less than reputable debt collection agencies sinking to new lows in order to earn their payoffs and fees. In fact, there have been so many reports, not just in the United States but across the globe, that many governments are getting buried under paperwork created by massive amounts of complaints. Anti-Call Center Outsourcing Bill Gains Over 100 Co-Sponsors in Congress Everybody in Congress wants to be part of the anti-outsourcing legislation working its way through the legislative process, it would seem. Proposed legislation to penalize U.S. companies for shipping jobs offshore has garnered at least 106 co-sponsors in Congress, the Indian Express is reporting today. planetRE Announces Unified Contact and Calendar Management with Socialite CRM Cloud planetRE, a respected cloud vendor of online real estate, announced a new feature under the planetRE Socialite CRM platform. To create a unified desktop, the planetRE seeks to bridge the gap between organizations and their clients via multiple social networks. Clients can then run marketing campaigns coherently and monitor social activities. LinkBuilding Opens New Call Center LinkBuilding Company has unveiled a new call center that allows customers to find out more about affordable link building services. View all Communities

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