Credit Union of America Benefits from Customer Interaction Center - Customer Inter@ction Solutions

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»Free Premium Content Customer Inter@ction Solutions: 10/01/2012 eNewsletter

ITEXPO Austin 2012 begins in: 1 Day. REGISTER NOW!   Featured Articles » Angel's AppExchange Products Make for Happy Customers » Noojee Leveraging Out of the Box Solutions' Digital Marketing Services to Reach Out to More Customers » ITEXPO Brings in Benbria BlazeLoop to Improve Delegate Experience   Sponsored By: TMC's CUSTOMER Magazine - Target. Engage. Deliver. Companies must know who to target, how to engage, and how to deliver customer needs efficiently and effectively. CUSTOMER will help the enterprise and contact center keep tabs on the latest strategies in customer experience management and social media. (TMC's CUSTOMER Magazine is an evolution of Customer Interaction Solutions.) SUBSCRIBE NOW   Top Stories » Telecel Makes Call Center Management Easier by Deploying New Call Center Platform » SMECO Deploys Avaya Customer Experience Management Solutions » Thomas Cook Deploys Customer Interaction Center from Advania, Interactive Intelligence   From The Expert Corner September 26, 2012 Credit Union of America Benefits from Customer Interaction Center By Robbie Pleasant TMCnet Contributor Thanks to Interactive Intelligence (News - Alert) (News - Alert), Credit Union of America customers will have their money in safer hands than before. Interactive Intelligence managed to make CUA’s expansion a simple task, providing flexible software configuration, unified communications features, and support for CUA’s distributed sites. After the Credit Union of America built a new headquarters in Wichita, Kansas, it needed to move its employees without losing any valuable time for its phone services. They managed it thanks to Customer Interaction Center (CIC), Interactive Intelligence’s all-in-one IP communications software suite. CIC has also provided several benefits to CUA, thanks to its UC features. From initiating calls directly from a contact list and simple drag-and-call conference calls to presence management features, communications and service have improved greatly within the Credit Union of America... Read More   Featured Video Kana Discusses Their Evolving Customer Service Solutions   TMCnet Free Premium Content » Specialized Hardware Answers Booming VoIP Transcoding Demands » Ensuring Customer Information Works to Your Advantage » Improve Your Customer Experience - Voice Activate That App    Latest Blogs » Specialized Hardware Answers Booming VoIP Transcoding Demands   Featured Channels » Contact Center Software » KANA Customer Service Software » Social CRM & Mobile Care   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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