| The latest news from the Call Recording Global Online Community. Sponsored by SIP Print. Powered by TMCnet.
ITEXPO Miami 2013 begins in: 62 Days. REGISTER NOW!
Feature Articles
One of the reasons you deployed a VoIP communication system was to have only one network in your organization - you combined voice, data and video onto a single cable plant, lowering costs and simplifying maintenance. But just because everything is on the same wire doesn't mean that all of the applications work properly together all the time. Monitoring your environment for quality of service and business effectiveness allows you to proactively prepare for issues and maintain control of your network.
Call centers that cater to telemarketing activities need to implement modern technologies like hosted predictive dialers. These technologies have simplified the efforts of outbound marketing campaigns.
As a wide range of advanced telecommunications solutions and services are being made available to the enterprise and individual users, it has becoming more and more imperative that their interoperability and compliance with other solutions and platforms can be ensured to maintain a smooth and regular interconnectivity among them.
Calabrio Call Recording makes the task of recording, archiving and retrieving all calls more manageable in IP-based networks. Organizations can choose to record all calls within the enterprise, or just for particular groups, departments or contact center teams.
Are you ready to discover your family history and stories? Do you want to keep details about the important milestones in your loved one's life? You can now explore and record family history on with The Voice Library - a fun and available tool at a very affordable rate.
If you're a salesperson or a sales manager, chances are you'd like to improve your pipeline. Who wouldn't? While you may take the typical steps to do so - ensure your marketing materials are top-notch, make sure your leads are warm and take extra effort to know your prospect before you set a foot in the door - you may still be missing something.
For a large number of enterprises and VoIP operators, VoIP and SIP quality monitoring services are too expensive to afford. In an effort to offer an affordable alternative, OTel Telecoms, a provider of licensed VoIP Infrastructure solutions including VoIP switches to ISPs, ITSP and LCR companies, has come up with a cloud-based SIP quality and fraud monitoring service, the Sentinel Global Service.
The growing recognition of call recording and voice analytics technology will improve the experience of call center employees. In theory, it wouldn't be wrong to suggest voice analytics would produce valuable results to be considered with many other kinds of data being collected.
| 
No comments:
Post a Comment
Keep a civil tongue.