Aligning People and Technology to Create an Effective Voice Self-Service Channel

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Leveraging leading-edge cloud technology It takes more than a vision to create an effective interactive voice response self-service solution in a contact center. There are many factors that contribute to the goal of achieving high self service completion rates along with improved customer satisfaction with this communication channel. In this case study you will learn how two organizations overcame their challenges including: Ensuring every call is answered Increasing self-service rates Integrating voice self services with the web services, SMS, and agent channels Download to learn more. NOTICE: This email was distributed by: Technology Marketing Corporation, 800 Connecticut Avenue, Norwalk, CT 06854. As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please Click Here to adjust your preferences.