Read this white paper to learn why extending existing transactional operational systems to handle decision-making and to develop decision management systems requires business leaders to rethink and repurpose the current mainframe technology model.
To meet today's demanding IT service standards, it's imperative that service management functions embrace a set of tools that empower the workforce on both sides of the service desk and drive new levels of productivity. This white paper discusses four key elements for modernizing service management through engaging user experiences.
Organizations need greater insight into their technology investments to realize their full potential and drive competitive advantage. Read this technology brief to learn about a data management solution that combines rich cloud services with a unified, scalable, Big Data platform for monitoring and analyzing complex environments.
Working for Your Success, Web Buyer's Guide
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