| The latest news from the Next Generation Communications Community. Sponsored by Alcatel-Lucent. Powered by TMCnet.
ITEXPO West begins in: 11 Days. REGISTER NOW!
Feature Articles
Every network operator today is facing the same challenge - consumers are hungry for multimedia experiences on multiple devices. Instead of struggling against the data and service pressures on the network, service providers can embrace the opportunities within this space by inspiring new multimedia and intuitive conversations among customers.
In the history of advanced telecommunications, it is not unusual for users to leverage three separate edge networks for residential, business and mobile services. To evaluate the true cost of doing so, a recent Alcatel-Lucent Bell Labs study compared the cost of using three separate edge networks to the cost associated with a converged IP services edge delivered through the Alcatel-Lucent High Leverage Network (HLN) architecture.
This is part two in a four-part look at Alcatel-Lucent Bell Labs. The first focused at a high level on the context of what made, and continues to make, Bell Labs one of the pre-eminent fundamental and applied research organizations in the world. In fact, Bell Labs as an innovation brand is the most recognizable one globally.
With the demand for improved consumer communications and rich, quality content on multiple screens, the growing focus in this industry appears to be the struggle between consumer demands and service provider capability to meet those demands while still delivering a quality experience.
Telecom giant Alcatel-Lucent is spearheading a $6 million, three-year global initiative to provide digital skills training and other educational opportunities to young people from underserved and disadvantaged communities from around the world.
The buzz throughout the telecommunications and technology space is surrounding cloud computing. Cloud-based services enable service providers to tap into new markets without expanding budgets. On the corporate side, businesses of all sizes can leverage enhanced capability through cloud services that fit within tight budgets.
Alcatel-Lucent's Genesys Telecommunications Laboratories (Genesys), one of the global customer contact center leaders, wants to change the rules of engagement organizations have with customers whose increasingly dominant device of choice for all types of communications are their smartphones.
Welcoming Joseph Heinen, vice president of strategic marketing at Alcatel-Lucent, to the TMCnet "On the Road" newsroom in San Jose, Calif., TMC CEO Rich Tehrani asked Heinen to talk about some new things going on at Alcatel-Lucent Enterprise. Thanking Tehrani, Heinen first touched upon the fact that Genesys division was doing well and continues to innovate and offer leading-edge software solutions for customer communications across multiple channels and resources, such as phone, Web, social media and mobile devices. Plus, he added, the company was profitable and doing well.
| 
No comments:
Post a Comment
Keep a civil tongue.