Common Questions About Hosted Contact Center Technology

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The latest news from the Outbound Call Center Online Community. Sponsored by Five9. Powered by TMCnet. ITEXPO East begins in: 1 Day. REGISTER NOW! Feature Articles Five9 Answers Common Questions About Hosted Contact Center Technology Five9, a popular vendor of hosted call center tools and products, recently presented a good overview of the company's technology using a Q&A format to reflect some of the most common questions companies have when considering a switch to such technology: TMCnet's Outbound Call Center Week in Review Looking back at outbound call center news this past week, TMC reported that Patron Technology, a company offering customer relationship management (CRM), ticketing and e-mail marketing technology, announced that 2011 was a successful year for the company, with more than 250 clients for PatronManager CRM, the all-in-one cloud-based system that integrates box-office functionality, fundraising, e-mail marketing and staff collaboration. Microsoft Releases Case Study for First Tech Direct's Microsoft Dynamics CRM Online Implementation First Tech Direct, a provider of Microsoft Dynamics business solutions, announced the release of a case study on its recent Microsoft Dynamics CRM Online implementation for Saab North America, a Scandinavian car manufacturer. IDE for Oracle's CRM Desktop Released by InvisibleCRM InvisibleCRM recently announced the release of InvisibleStudio toolset for Oracle's CRM Desktop support. Products based on the InvisibleCRM's OutlookBridge platform can be now customized by business analysts and developers with InvisibleStudio, which is an Integrated Development Environment. Patron Technology Expands with More Than 250 PatronManager CRM Clients Patron Technology, a company offering customer relationship management (CRM), ticketing and e-mail marketing technology, has announced that 2011 was a successful year for the company with more than 250 clients for PatronManager CRM, the all-in-one cloud-based system that integrates box-office functionality, fundraising, e-mail marketing and staff collaboration. Aankhen Unveils SeeTrak 7.0 SaaS Platform Aankhen has announced the general availability of its SeeTrak 7.0 SaaS platform. SeeTrak provides electronic devices to physically secure doors on assets such as containers, trucks and vans. MicroAutomation's MicroMessenger Certified as Voxeo Connect Partner Application MicroAutomation announced that its MicroMessenger has become the first Voxeo Connect Certified Partner Application after going through strict evaluation and validation processes. In a release, Scott Fischer, MicroAutomation's COO, said, MicroMessenger offers an exciting opportunity for organizations that are looking to improve their customer communications through proactive event-based contact. By leveraging Voxeo's 100 percent uptime hosted cloud, customers can quickly and affordably create, launch and scale high-value outbound applications. IMS Health Acquires an India-Based Company PharmARC, an India-based company specializing in commercial analytics and services for the life sciences industry, has been acquired IMS Health. View all Communities

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