Social CRM & Mobile Care Channel Launched on TMCnet

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Social CRM & Mobile Care Channel Launched on TMCnet The Social CRM & Mobile Care Channel sponsored by Hold-Free Networks has been launched as the newest addition to the TMCnet Online Community program. The Social CRM & Mobile Care Channel is designed as the premier resource for information about Web 2.0 Customer Service. You can turn to this channel for help in all phases of the PDIO (Plan, Design, Implement, Operate) cycle as you adjust to customer care in the age of Smartphones, Social Networks, and empowered consumers. This includes technology primers, metrics and tips to help build a business case, and best practices for implementation. An "Ask the Experts" section enables you to pose questions to some of the foremost experts in the space. Additionally, you can find the latest industry news, white papers and recommended articles, and a calendar of upcoming events. The Social CRM & Mobile Care can be found at: http://www.tmcnet.com/channels/social-crm-mobile-care/ About Hold-Free Networks Hold-Free Networks was founded in 2009 to redefine the modern customer service experience. Headquartered in San Diego, California, Hold-Free's management team has over 150 years of combined experience in the contact center industry. The company is a member of the prestigious CommNexus Incubator Program. Featured Articles Hold-Free Networks Launches Social CRM & Mobile Care Channel on TMCnet TMC, a global, integrated media company, announced today that the Social CRM & Mobile Care Channel sponsored by Hold-Free Networks has been launched as the newest addition to the TMCnet Online Community program.   Hold-Free Networks Helps Build a Business Case for Social CRM and Mobile Care However, while the customer service aspect of Hold-Free's solution is a significant part of its offering, it is only one component of a complete four-module solution that the company provides. The three additional modules aside from service include sales, social sentiment and security, all elements essential to providing a unified social CRM and mobile customer experience.   Is Your Enterprise Ready for Social CRM and Mobile Care? In order to keep current customers satisfied and in turn provide positive feedback for prospective customers, it is necessary to provide a platform to allow them to have an open line of communication to express their satisfactions, qualms and be able to ask questions in real time.   Hold-Free Networks Extends Social CRM and Mobile Care Capabilities To extend social CRM and mobile care capabilities to the progressive call center, Hold-Free Networks offers a Web 2.0 Customer Service suite tailored specifically to satisfy the changing needs of today's consumer. The platform consists of four modules, including sales, service, social and security.   Share This!     For more information about becoming a TMCnet Community or Channel partner, please contact inquiry@tmcnet.com.

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