Interactive Intelligence Announces CIC Version 4.0

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ITEXPO West begins in: 88 Days. REGISTER NOW! The latest news from the Contact Center Solutions Community. Sponsored by Interactive Intelligence. Powered by TMCnet.   Feature Articles Interactive Intelligence Announces CIC Version 4.0 Interaction Analyzer, CIC 4.0's real-time speech analytics application, provides real-time keyword- and phrase-spotting on the customer side, agent side, or both sides of a voice conversation. TriWest Earns J.D. Power and Associates Contact Center Certification TriWest Healthcare Alliance has announced that its contact centers have been recognized by J.D. Power and Associates for providing outstanding customer service experience for the fourth consecutive year. Call Center Week Coverage Neon lights, convertibles, Elvis impersonators.pertinent call center solutions? Ok so customer service may not be the first thing you think of when you think Las Vegas (especially if you've ever tried to check into a hotel after midnight) but this year's 12th annual Call Center Week aims to change that. The show will bring together some of the biggest names in the call center space fostering discussions about the new directions of customer service and best practices within the space. Comcast's Keynote Address to Highlight the Significance of Customer Analytics Nexidia, a provider of customer interactions analytics solutions and breakthrough applications for business transformation, has announced that Comcast Corporation will present a keynote speech at the 12th Annual Call Center Week 2011 Conference. FiftyFlowers.com Migrates to Virtual PBX to Optimize Operations and Resources FiftyFlowers.com has chosen Virtual PBX's Virtual PBX Complete system to help it streamline business operations, optimize its resources, and keep its employees connected. The hosted PBX phone service provides businesses with a professional, fully automated call answering and routing solution instantly. AMC's Multi-Channel Integration Suite Now Integrated with Siebel CRM v8.1 AMC Technology announced the achievement of Oracle Validated Integration of AMC Technology's Multi-Channel Integration Suite (MCIS) v5.4 with Siebel CRM v8.1. Indosoft Announces Major Enhancement to Its Call Center ACD Software for Asterisk Indosoft Inc., a global provider of call center software for Asterisk recently released the latest version of its Q-Suite Call Center ACD Software. Named Q-Suite 5.5, the new release packs many new features that enhance the value of the Indosoft's flagship software. LexisNexis Interaction Selected by Private Equity Firms Three UK and European mid-market private equity firms have opted for LexisNexis InterAction as their customer relationship management tool of choice. View all Communities

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