Selecting the Right IVR System for Your Environment - Customer Inter@ction Solutions

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»Free Premium Content Customer Inter@ction Solutions: 7/25/2011 eNewsletter

ITEXPO West begins in: 49 Days. REGISTER NOW!   Featured Articles » Seven Steps to Improve Call Center Operations » Oracle Siebel CRM Earns Place in Gartner's Magic Quadrant for Customer Service Call Centers » Web Event to Address Social Media's Role in the Multichannel Contact Center » Gale Brings Automation in Cloud, Sees Opportunity in Call Center and UC Environments   Sponsored By: TeleTech Webinar WEBINAR: Creating a Better Customer Experience with At-Home Associates Thursday August 4, 2011 11:00AM PT / 2:00PM ET What Attendees will learn: Why at-home programs are an indispensible component of any successful customer experience management strategy How at-home associates are able to provide customers with a better overall experience How at-home programs control costs while keeping your contact center resources onshore How to build a successful blended at-home/contact center program Why having the right underlying global technology platform and security matters   Top Stories » Social and Mobile Customer Loyalty Service Stampt Now Available » Study: Call Centers Employing Could-Based Solutions Can Benefit From Lowered Costs » South Portland Call Center Celebrates Shanna Utgard's First Anniversary   From The Expert Corner July 20, 2011 Selecting the Right IVR System for Your Environment By Susan J. Campbell, TMCnet Contributing Editor With the advancements in technology over the last several years, one of the most beneficial is that of voice recognition software and the IVR (Interactive Voice Response) system. These platforms are used by individuals unable to communicate directly with an individual, professionals who need to rely solely on voice, companies implementing voice authentication programs and so many more.  Voice recognition is also used within a company’s IVR system to help customers navigate through self-help channels and capture the information needed to make a decision, complete a transaction or solve a problem. Regardless of the needs that voice recognition software can solve, the bigger challenge is how a company or consumer will go about identifying the right solution... Read More   Featured Video Interview with Telehouse    Latest Blogs » Gmail Now Allows Multiple Calls - Just Watch that multitasking!   Featured Channels » Contact Center Software » Call Center Certification » Call Center Wallboards   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of IP Communications professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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