Hungry Flier Gets a Steak, with a Side of Social CRM - Customer Inter@ction Solutions

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»Free Premium Content Customer Inter@ction Solutions: 8/22/2011 eNewsletter

ITEXPO West begins in: 21 Days. REGISTER NOW!   Featured Articles » Virtual Call Center Software Provides a Quick Path to Home Agent Operations » Five9's Training Sessions Key to Call Center On Demand Literacy » Contact Center Software for Asterisk Drives Multi-Site Expansion for EECS » Aspect Debuts New Social Media Option for Contact Centers   Sponsored By: Avaya This e-newsletter is brought to you by Avaya. Isn't it time that your contact center strategy aligned with your customers' preferences? Avaya Contact Center solutions enable companies to balance cost reduction with a focus on creating a superior customer experience. Avaya Aura® Contact Center gives you the right tools to treat customers like people.   Top Stories » LiveOps Encourages Contact Centers to Migrate to Cloud » Broadview Networks Wins 2011 IP Contact Center Technology Pioneer Award » CAR-Research XRM Announces Integration of Voice Notes into its Automotive CRM   From The Expert Corner August 19, 2011 Hungry Flier Gets a Steak, with a Side of Social CRM By Tammy Wolf TMCnet Web Editor He wrote a book on social media, and then got a steak. Frequent flier Peter Shankman, author of a book about customer service through social media, entitled “Customer Service: New Rules for a Social Media World,” may just be the expert on social CRM, but he probably didn’t expect such a delicious consequence to come out of a recent tweet he posted on Twitter (News - Alert). Right before he took off from Tampa, Fla., Shankman tweeted to the official @Morton’s steakhouse Twitter account that he would love to have a porterhouse waiting for him upon landing at Newark Airport, as reported by Yahoo News. Little did he know that within the two and a half hours he spent in the air, Morton’s social media department, closely monitoring the Morton’s account at the time, saw the tweet, got approval to feed Shankman, and transported a freshly cooked porterhouse steak to the airport to greet him upon his arrival – served right from the hands of a tuxedo-dressed server...Read More   Featured Video Interview with Infradapt   Featured Channels » Business VoIP Service » Agent Performance » Call Center Certification   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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