Call Recording: No Longer Just for the Call Center

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ITEXPO West begins in: 5 Days. REGISTER NOW! The latest news from the Call Recording Global Online Community. Sponsored by SIP Print. Powered by TMCnet.   Feature Articles Call Recording: No Longer Just for the Call Center The call and contact center world has long been privy to the benefits and advantages of call recording systems and solutions, but most recently, call recording software has breached a new vertical: the military. VoIP Call Recording a Vital Technology to Improve Contact Center Performance The balance that every contact center leader strives to achieve within their environment is a complicated dance between meeting quantity and quality expectations, versus cost and overall effectiveness. At the same time, these leaders must also be able to drive individual agent and team performance. Fortunately, VoIP call recording can help in the process. ASC to Exhibit VoIP Recording and Quality Management Solutions At the upcoming Gitex Technology Week in Dubai, ASC will be demonstrating its VoIP recording solution, EVOip, and quality management system, INSPIRATIONpro, the company has announced. Call Recording: Are You Making it Work for You? Customer service has long been talked about within the walls of the enterprise, but how closely is the customer experience monitored? Call recording can play a vital role in capturing the interaction between the customer and the contact center, but is that experience being optimized for performance? This is an important question in a world where bad publicity and controversy can begin with one simple tweet or blog post. Inflow Communications Installs ShoreTel VoIP Phone System at Mt. Bachelor Ski Resort Inflow Communications announced that it has installed an enterprise-class, ShoreTel Voice over Internet Protocol (VoIP) phone system for Mt. Bachelor Ski Resort. Voice Carrier Receives Communications Solutions Product of the Year Award TMC, a global, integrated media company, has named Voice Carrier Office, an ideal small/medium business (SMB) phone system and service, as a recipient of a Communications Solutions Product of the Year Award. Futureview: A Roadmap for Growth and Prosperity Futureview is your ability to project yourself into the future and then look back at your present position from that future point of view. Futureview is not the same thing as a goal, plan, ambition, or aspiration. It is not something you hope for or try for. When Martin Luther King stood on the steps of the Lincoln Memorial and spoke to a great people about their greater future, he didn't say, I have a plan. IXACT Contact Introduces Email Campaign Reporting Capability IXACT Contact Solutions Inc., provider of marketing solutions for real estate professionals, has announced the release of Email Campaign Reporting capability, a new real estate marketing feature, which has been designed to provide subscribers with a powerful email marketing platform integrated along with their real estate CRM system. View all Communities

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