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This Week's Featured Whitepapers! TMCnet's White Paper Library has an inventory of over 100 complimentary papers from industry experts. Improve your business with research that provides efficient, cost-saving solutions. The knowledge you need is just a click away.   Bridging the Great Divide: Best Practices for Integrating Social Media and Customer Service for Bottom Line Results This white paper is about using a new strategy to conquer customer service by integrating social media into your every day operations. For organizations interested in better understanding their customer base, this paper provides best practices that will help you get started with total social media integration and extending that value through your entire enterprise. Download Now!   Forrester Report on Taking Chat International Global organizations are increasingly turning to chat to expand their online support options. Online chat can be a powerful tool for deflecting calls, increasing sales conversion rates and enhancing customer satisfaction, but implementing chat internationally can be a complex proposition. Download Now!   Mobile And Social Technologies Come Late To Wealth Management In this whitepaper valued at $399, Forrester Research, indicates that younger generations are the early adopters of social media, and older generations (who tend to hold the highest value in investments) currently lag behind the younger generations, BUT, they are catching on to the social media scene very quickly. And younger generations who are currently 'social networking' could feel alienated by investment and life insurance firms who choose not to socialize in cyberspace. Download Now!   Speak on the Dotted Line: Using Voice Biometrics to Improve Customer Service and Close More Business Your voice is a 'spoken identifier'. By identifying your callers using their individual voice, you provide a secure and easy way for customers to access private information as well as "sign on the dotted line" using a voice print. Download Now!   Top 10 list when considering a Cloud-Based Contact Center Solution Companies need to do more with less. By using cloud-based Contact Center solutions, agencies can leverage the most sophisticated Outbound and Inbound calling technologies available, increasing available resources without capital outlay or new staff. Download Now!   Top Ten e-Billing Trends: Evolving Technologies and Predictions on Business and Customer Response The butterfly effect has gone digital. The fanciful notion that an insect flapping its wings in one hemisphere, can trigger a tornado in another can now be applied to mouse clicks and their impact on global business. Download Now! Find More Whitepapers you might be interested in!

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