Amazon's Black Friday Deals Highlight Need for Virtual Contact Center Software - Customer Inter@ction Solutions

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»Free Premium Content Customer Inter@ction Solutions: 11/02/2011 eNewsletter

Featured Articles » Learn How Smartphone Users Want to Connect with Call Centers » U.S. Airways to Bring 400 Contact Center Jobs Back to the U.S. » Microsoft Makes Social Productivity Integral to CRM » Ease into the Virtual Contact Center with simplyCT's 60-Day Free Trial   Sponsored By: Customer Interaction Solutions' Product of the Year Awards The Product of the Year Awards will recognize all products and services that have displayed vision and leadership in the development of advanced solutions in the CRM, contact/call center and teleservices industries. The editors of Customer Interaction Solutions are searching for the companies that can prove their solutions succeeded in the marketplace. Apply today to be considered for a Customer Interaction Solutions' 14th Annual Product of the Year Awards.   Top Stories » simplyCT Launches Online e-Learning Center for Call Centers » Calabrio Unveils New Call Center Workforce Management Solutions to Support Cisco MediaSense » IVR: Pronexus Partners with RealityCorp » What is the Future of Call Center Outsourcing?   From The Expert Corner November 02, 2011 Amazon's Black Friday Deals Highlight Need for Virtual Contact Center Software By Beecher Tuttle TMCnet Contributor The unofficial beginning of the holiday shopping season occurs the day after Thanksgiving, often known by those who pay the credit card bill as Black Friday (News - Alert). This year, the traditional one-day sales event kicks off this week, at least for Amazon customers. The online retail giant launched its Black Friday Deals Store yesterday morning, giving consumers nearly a full month to take advantage of rock-bottom prices on electronics, games, jewelry, clothing and more. Available deals include a Fujifilm FinePix F505 Digital Camera for $179, down from $399.95, and a TomTom (News - Alert) XXL 5-Inch Widescreen GPS Navigator, once $169.95, now $79.99 – at least until Black Friday. "When it comes to holiday gift shopping there are three things customers want: low prices, items to be in-stock and ready to ship, and a convenient shopping experience," Amazon spokeswoman Sally Fouts noted in a statement. "So in addition to our everyday low prices, customers will find exceptional deals in our Black Friday Deals store starting today all the way through Black Friday. These are deals customers won't want to miss... Read More   Featured Video Interview with NetOptics   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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