Your Customers are on the Smartphone. Is Your Call Center?

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Your Customers are on the Smartphone. Is Your Call Center? The call center interaction remains at the heart of the customer service experience. Yet, that interaction continues to suffer from flaws in the process that annoy callers and increase costs for companies: navigating phone menus (IVRs), waiting on hold and repeating information to agents. The smartphone presents a tremendous opportunity for companies to fix these flaws. Sadly, many companies releasing mobile applications today miss this opportunity altogether: Their "Contact us" section does nothing more than list a phone number! The key to capitalizing on this opportunity is to use the smartphone as an intelligent visual interface to your call center. Learn how you can: 1) Improve the caller experience with visual navigation, virtual queuing and pre-call questions. 2) Decrease your cost-per-call by reducing call duration and making agents more efficient. Download this whitepaper today to see how Fonolo's smartphone technology will revolutionize the call center experience and lower costs, without requiring any new infrastructure or changes to your call center.
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