 | | Share This! 3CLogic Launches Cloud Call Center Community on TMCnet TMC announced today that the Cloud Call Center Global Online Community, sponsored by 3CLogic, has been launched as the newest addition to the TMCnet Online Community program. The Cloud Call Center Community site is designed for decision-makers from enterprises and service providers looking to making a transition to cloud-based contact centers. With recent trends in home agents, integration of contact centers with social media, and home shoring, executives need to make educated call center decisions. Information on the Cloud Call Center Global Online Community addresses issues important to decision-makers in the call center software market. Visitors to the Cloud Call Center site can find valuable resources such as feature articles, industry news, market research, white papers, and videos. The Cloud Call Center Community can be found at http://cloud-call-center.tmcnet.com/ About 3CLogic 3CLogic, headquartered in Rockville, Md., is a leading provider of cloud-based call center and social media applications for interactive e-commerce transactions. 3CLogic adds voice, chat and text capabilities to any e-commerce transaction on social media networks and combines them with a cloud-based contact center solution. 3CLogic's Inbound Cloud Call Center and Hosted Predictive Dialer, combined with cloud technologies, helps companies of all sizes increase sales and provide better customer service. For more information, please contact 3CLogic at 800-350-8656 or info@3clogic.com. Visit http://www.3clogic.com. | | | | FREE eNewsletter Featured Articles (Norwalk, CT - Dec. 6, 2011) TMC announced today that the Cloud Call Center Global Online Community, sponsored by 3CLogic, has been launched as the newest addition to the TMCnet Online Community program. Viewed by many as a powerful sales, lead and customer retention channel, the contact center has become a necessary expense for the everyday enterprise. With "return on investment" (ROI) remaining as potentially the single most important metric a company aims for in its transactions and processes, there is one technology that not only promises ROI, but also builds customer loyalty. Cloud-based call center solutions support companies in their goals to efficiently support their customers, while also eliminating the costs and management complexities of conventional premise-based systems. Even more, they retain better control over the entire contact center process. In a perfect business world, every generated lead would produce a successful sale. While every contact center aims to achieve its quota and boost corporate revenue, it's apparent the recipe for ultimate success is the right call center solution. Sales often fall by the wayside for three reasons, according to 3CLogic. The cloud-based call center company attributes sales failures to lack of follow-up and persistent contact, driven even further by lack of speed. Operating a cloud call center is a great move to optimize your customer service efforts, but are you making the most out of your customer relationship management (CRM) integration? Companies tend to make critical mistakes when it comes to leveraging the true power of CRM. Here, we'll examine five of the most dangerous mistakes and how you can avoid these pitfalls. | | |
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